Ideaz Customer Support Portal

Direct technical assistance for bottle depots, recycling operations, cash machine stations, and commercial IT infrastructure across Alberta and Western Canada.

Operational Emergency? If your facility is currently halted during peak operating hours and cannot process customer transactions, submit the form below with priority set to 'Emergency' and reference your active maintenance contract code.

Call 1 (780) 450-8600

Monday to Saturday: 7:30 AM – 6:00 PM MT (Emergency on-call triage for contracted depots)

Submit a Technical Support Request

Tell us what product or system you are using, where it is installed, what happened, and when the issue began. Providing specific station numbers or serial tags drastically cuts down back-and-forth troubleshooting time.

Your Name *

Facility / Depot Name *

Email Address *

Phone Number *

Site Contract / License Key

Product System *

Issue Category *

Priority Level *

Station Number, IP, or Serial Tag

When Did the Issue Begin?

Detailed Description of What Happened *

Attach Error Screen Photo or Log File (Optional)

Click to browse photo or drag diagnostic log filePNG, JPG, PDF, TXT or ZIP up to 25MB

All tickets are logged directly into the Ideaz queue for rapid operational response.

Remote Assistance

Ideaz Remote Support Agent

Our technical team uses encrypted, technician-authorized remote support sessions to diagnose stations and servers directly.

Session ID will be provided by your attending technician.

Call Support: 1 (780) 450-8600

Pre-Flight Triage Checklist

Check USB and Ethernet cables are seated securely into the mini-PC / counter hub.
Power cycle the receipt printer and ensure the paper roll cover clicked shut completely.
Verify internet gateway lights on the pfSense or Netgear firewall rack.
For cash dispenser jams, use the physical key to pull out the note cassette before restarting.

Self-Service Resources

Need to reinstall printer drivers, reconfigure barcode scanners, or consult the operator manual?

Access Downloads Centre →